I have been using Master generator and electric for about a year and I can’t overstate how refreshing it feels to have a company that stands by it’s word. I call Ray my hero. He arrives on scheduled time or keeps me abreast of time frame. He is friendly, completely professional, knowledgeable and offers creative, problem solving suggestions. I trust Ray. He is a man of his word. See that red “S” on his chest? I do.
I am searching around and calling several electricians as I am wanting a big job done for my home. I need a panel rejuvenation and four ceiling fans installed with all new wiring. I figured this would be a pretty costly job- so I am currently weighing my options. Needless to say, I spoke with Gina the manager today and she got me squared away to have a tech come to my house to provide a free estimate and even insured me that if I choose them they would be able to do the job tomorrow morning. That is WONDERFUL NEWS! I am all about businesses who are willing to go above and beyond for their customers! So far so good! I will update after my electrician arrives for a quote tomorrow and if I choose to do business with Masters I will update after the job is done!
Great job Billy and Antoinette
Was referred to Masters by a referral company. Their electrician came out and installed an outlet for my dish washer, but failed at fixing the power tripping problem in my bedroom. Called them, and was promised it would be resolved. Had to travel out for a few months, and called Masters upon return. 40 mins over the telephone going back and forth with a very condescending lady, who was trying really hard to feign politeness, while demanding I pay a $125 call out fee. For a Job they failed to do in the first place. When a company is more concerned about a few bucks than doing what is right by their customer, no one should be doing business with them. It will all seem great until you have a problem. Then a few bucks will cause them to show their true color. Do not do business with this company. Find an electrical company that understands the importance of customer satisfaction. This company charged me $270 for the 10 mins the electrician was in my home. And spent 45 mins over the phone, arguing over $125. They claim they have 30 years experience in electrical work, but could not fix a minor wire issue. Bad enough, but the reckless disregard for their professional reputation is worst. Again, find an electrical company that understands business is as much about customer satisfaction as it is about making money. Do NOT use Masters.
Square dealing. I’m planning on the same guy do more work. Long live Wakanda!
Masters is great. I reached out to them to help with a ceiling fan issue. I spoke with Antoinette who did a great job getting me the info I needed and scheduling me for repair in less than 48 hours. My technician Ray called ahead as promised and arrived on time. I ended up having to replace the ceiling fan because the motor was dead but no worries because Ray worked with me to get a new one installed. I made a trip to Home Depot and around an hour later my new ceiling fan was installed. Great communication and great service. I’d definitely use them again. Highly recommended.
First of all I love the way this company communicates. From Antoinnette scheduling and keeping me abreast of any changes in scheduling. Very professional and pleasant. I’ve used two of the technicians and both were awesome. Very professional. Highly knowledgeable and creative. When tiny issues showed up–perseverance showed up. I highly recommend this company. I consider them my go-to electrical guys. Thanks all of you for your great work.
Antionette was very easy to deal with, she was able to get me in on the same day and did a great job following up on their service. My technician Ray was very professional and got in and out. Very pleased with his work.
Antoinette did a great job scheduling the call very promptly & Mike did a great job installing the Ring Floodlight & motion detector. I had him replace another motion detector while he was there & he did that super fast. I’d recommend the for sure.
Mike provided excellent service! He was knowledgeable, fast and courteous. I also relayed this message to Antoinette who was also very professional.
Very Professional and they knows their stuff
Ray is awesome always professional and on time. Thus far no issues with the 3 service projects he has completed.
Masters has installed lighting, electrical plus and a generator for me. They are very professional and courteous and hard working. When my surge protector caught on fire, they came immediately to evaluate the problem, help correct it, and recommend other updates to my old house. They have never let me down. I highly recommend them and will continue using them in the future.
Ray was awesome and fixed the problem in record time.
The technician arrived on time and was totally prepared for the job. He explained to me everything he was going to do and the cleanup afterwards was outstanding. I’d recommend MGES to anyone! 🙂
I was beyond satisfied with my service installer. He was extremely helpful with placement, moving my heavy table to do his work. He was on time as scheduled. He continued it tweak until I was satisfied. This now is my number one go to for all of my electrical needs. I will refer to all I know both personally and professionally. Thank you guys so very much.
Ray was very, very knowledgeable and friendly. I would recommend them to anyone and they are now my electricians!!
Had a 100A subpanel and 60A, 240V service added to basement electrical. Technician was professional, the finished job was of the highest quality, and the price was right. I’d recommend Master Generator to anyone needing electrical service installation.